How MSI Transformed Shop Floor Communication—and Nearly Eliminated Costly Errors

Machine Specialties, Inc. (MSI), a high-precision manufacturer in aerospace, defense, and medical parts, discovered that even the most sophisticated technology is only as effective as the communication behind it. With over 300 employees and a fleet of advanced CNC machines, MSI prides itself on the complexity of parts it produces and the quality of its workforce—many of whom come through its extensive in-house apprenticeship program. As the company scaled, it recognized a growing need to better align people and processes, prompting the adoption of Harmoni, an integrated system that combines machine monitoring with ERP-driven shop floor management.

Key improvements MSI saw with Harmoni included:

• Real-time machine monitoring with access to job data, work instructions, and quality checksheets at every machine

• Integration with Epicor ERP to automate labor tracking and eliminate paper travelers

• Increased visibility for managers through status lights and real-time performance metrics

• RFID tracking to link operators, equipment, and job accountability

• A shift from only tracking spindle time to earned hours for better profitability insight

• Nearly eliminating errors in part counts, especially on complex, high-risk parts

By embracing Harmoni across the entire shop floor in early 2024, MSI transformed its approach to shop management. Communication barriers between machinists, engineers, and managers were significantly reduced, allowing skilled employees to focus more on craftsmanship and less on administrative burdens. This disciplined shift to a fully integrated digital environment not only reduced costly errors but also reinforced MSI’s commitment to staying at the forefront of advanced manufacturing.